Laguna University Digital Library

Discover books, e-journals, theses, and special collections — all in one place.

INDEX TO PERIODICALS

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Engaged to a Robot? The Role of AI in Service

Ming Hui Huang and Roland T. Rust

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One-Voice Strategy for Customer Engagement

Jagdip Singh, Satish Nambisan, R. Gary Bridge, and Jurgen Kai Uwe Brock

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Feeling Manipulated: How Tip Request Sequence Impacts Customers and Service Providers?

Nathan Warren, Sara Hanson, and Hong Yuan

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Tangible Service Automation: Decomposing the Technology-Enabled Engagement Process (TEEP) for Augmented Reality

Jonas Heller, Mathew Chylinski, Ko de Ruyter, Debbie I. Keeling, Tim Hilken, and Dominik Mahr

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Replaced by a Robot: Service Implications in the Age of the Machine

Fraser McLeay, Victoria Sophie Osburg, Vignesh Yoganathan and Anthony Patterson

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A Strategic Framework for Task Automation in Professional Services

Scott E. Sampson

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Avatar Design of Virtual Salespeople: Mitigation of Recommendation Conflicts

Yu Ting Lin, Her Sen Doong, and Andreas B. Eisingerich

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High-Quality Qualitative Research: Getting Into Gear

Amber M. Epp and Cele C. Otnes

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Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda

Josina Vink, Kaisa Koskela Huotari, Bard Tronvoll, Bo Edvardsson and Katarina Wetter-Edman

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Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers

Amin Nazifi, Katja Gelbrich, Yany Gregoire, Sebastian Koch, Dahlia El Manstrly and Jochen Wirtz

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Enacting Service Work in a Changing World: Time for a Dialogue

Mahesh Subramony and Markus Groth

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Enacting Professional Service Work in Times of Digitalization and Potential Disruption

Frida Pemer

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Potentials for reducing climate impact from tourism transport behavior

Anneli Kamb, Erik Lundberg, Jörgen Larsson & Jonas Nilsson

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Reconstructing tourism in the Caribbean: connecting pandemic recovery, climate resilience and sustainable tourism through mobility justice

Mimi Sheller

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Climate crisis and flying: social media analysis traces the rise of “flightshame”

Susanne Becken, Harald Friedl, Bela Stantic, Rod M. Connolly & Jinyan Chen